Privacy Policy

Last updated: 16/09/2026

1. Data controller

The controller responsible for the personal data collected through this website is:

2. Personal data we may collect

We may collect personal data when you contact us, fill in a form, request information or use our communication channels.

• Name and surname.
• Phone number and/or WhatsApp.
• Email address.
• Town, city or approximate area.
• Information related to your dog: name, breed, age, weight, sex, neutering status, behaviour and reason for consultation.
• Information you voluntarily provide through forms, messages, phone calls, videos, photographs or later communications.

We recommend that you do not send personal data about third parties or particularly sensitive information unless it is necessary to assess the case properly.

3. Purposes of processing

We process your personal data for the following purposes:

• To respond to your requests for information.
• To assess your case and guide you towards the most suitable service.
• To manage appointments, sessions, classes or services requested.
• To communicate with you by WhatsApp, phone or email.
• To send instructions, training plans, follow-up information or service-related documentation.
• To comply with legal, tax or administrative obligations where applicable.
• To improve the quality of our services and customer support.

4. Legal basis for processing

The legal basis for processing your personal data may include:

• Your consent when you contact us or submit information voluntarily.
• The execution of pre-contractual measures or contracted services.
• Compliance with legal obligations.
• Our legitimate interest in responding to your requests and managing the professional relationship.

5. Data retention period

Your personal data will be kept for as long as necessary to manage your request, provide the service or maintain the professional relationship.

Once the relationship has ended, the data may be retained for the legally required periods to comply with possible administrative, tax or legal obligations.

6. Sharing data with third parties

We will not sell or transfer your personal data to third parties for commercial purposes.

Your data may be shared only when necessary with service providers or platforms used for communication, hosting, forms, email, WhatsApp or website operation, always in accordance with applicable data protection regulations.

Data may also be disclosed when required by law or by competent authorities.

7. International transfers

Some tools or communication platforms used may involve data processing outside the European Economic Area. In such cases, we will seek to use providers that apply adequate safeguards under applicable data protection rules.

8. User rights

You may exercise the following rights regarding your personal data:

• Right of access.
• Right to rectification.
• Right to erasure.
• Right to object.
• Right to restriction of processing.
• Right to data portability, where applicable.
• Right to withdraw consent at any time.

To exercise your rights, you can contact us by email at info@yundog.es, indicating the right you wish to exercise.

9. Security measures

We apply reasonable technical and organisational measures to protect personal data and prevent unauthorised access, loss, misuse, alteration or disclosure.

However, no system is completely secure, especially when using external communication channels such as WhatsApp or email.

10. Use of WhatsApp, email and phone

If you contact us by WhatsApp, email or phone, you accept that these channels may be used to respond to your request and manage communication related to your case or service.

Please avoid sending unnecessary sensitive information unless it is relevant to the assessment of your dog’s case.

11. Images, videos and case material

You may voluntarily send us videos or photographs of your dog to help us understand the case. These materials will be used only for assessment, follow-up or service-related purposes unless you give separate express authorisation for another use.

12. Minors

This website and our services are not aimed at minors. If a minor wishes to contact us, they must do so through their parent, guardian or legal representative.

13. Complaints

If you believe that your data protection rights have not been properly respected, you may contact us first at info@yundog.es.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), where applicable.

14. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website or legal obligations. Any changes will be published on this page.

15. Contact

For any question related to privacy or data protection, you can contact us at info@yundog.es.